User login
Quality measures for primary care in the US Department of Veterans Affairs (VA) remained stable when telehealth was mixed with in-person visits, but influenza vaccination fell among patients who relied on online visits the most, a retrospective cohort study finds.
Analysis of the medical records for 744,599 veterans from federal fiscal years 2022 and 2023 revealed that patients aged 19-65 years who relied on telehealth for at least half of their primary care visits were less likely to receive an influenza vaccine (37.9%) compared with those seen only in person (50.0%, P < .001). The study was lead by researchers at VA Puget Sound and published in JAMA Network Open.
There was also an influenza vaccination gap in patients aged ≥ 66 years: 62.8% in patients who received some care via telehealth telehealth vs 71.5% seen only in person, respectively (P < .001).
“Our study showed that primary care quality at the VA is quite high,” Jonathan Staloff, MD, MSc, a family medicine physician with VA Puget Sound told Federal Practitioner. “And we found that for almost all quality measures, having a low proportion of care via telehealth was associated with the same quality as in-person care.”
As Staloff explained, “telehealth in primary care, as well as in general, has emerged as an additional means of preserving access to care for veterans. Evidence suggests that veterans have a high degree of satisfaction with telehealth but it’s mixed as it relates to quality outcome differences between those who receive any via telehealth vs none.”
For the study, Staloff said, “we wanted to see if there was a dose-response relationship between telehealth utilization and care quality and if certain hybrid models could help optimize quality of care. To our knowledge, this study was the first national evaluation to investigate primary care telehealth and care quality in this way.”
Reassuring Findings About Low Telehealth Use
For the study, researchers tracked a national sample of patient data from the Veterans Health Administration (VHA) Support Service Center Capital Assets Databases, Primary Care Management Module, and VHA Corporate Data Warehouse (mean age, 65 years; 86% male; 63% White, 22% Black, 10% Hispanic).
The study defined categories of primary-care telehealth use as no telehealth, low telehealth (> 0.0% to < 28.6%), intermediate telehealth (28.6% to < 50.0%), and high telehealth (> 50.0%).
Highest Telehealth Use Raises Red Flags
The differences in influenza vaccine rates between the no-telehealth and high-telehealth groups held up in an adjusted analysis.
The study found small but statistically significant worsening of several quality measures in the high-telehealth use vs no-telehealth use cohorts: hypertension control, statin therapy and adherence, and annual screening for depression, alcohol use, and tobacco use.
The study cites limitations such as reliance on patients with ≥ 3 or more evaluation-and- management visits and lack of information about influenza vaccines delivered outside the VA.
In a statement, VA Telehealth Services said it is “encouraged” the study demonstrates “equivalence in many clinical measures among veterans using telehealth. This study reinforces the potential of telehealth to provide high-quality health care to veterans.”
The organization added that it’s “committed to better understanding potential gaps highlighted in this study,” and “it is critical that research databases capture care rendered outside VA … and whether care was offered during a telehealth visit.”
Batching In-Person Services May Be Helpful
As for messages from the study for clinicians, Staloff said there are some preventive care measures that may be more difficult to deliver through telehealth.
“Clinicians should consider batching these in-person services for patients that have a high reliance on telehealth when they have an opportunity to see these patients in-person,” Staloff said. “Health systems may need new workflows to optimize hybrid care, particularly for those that receive most of their care via telehealth.”
Outside Perspective: ‘Access is Not the Same as Quality’
After reviewing the study findings, Ilana Graetz, PhD, a professor who studies health policy at the Emory University Rollins School of Public Health, praised the research design and said the results overall are “more reassuring than alarming.” However, she did caution that there could potentially be ways these patients differ that could not be categorized by the data.
“Patients with higher telehealth use may differ from those with lower telehealth use in important ways not fully captured in the data — barriers to in-person care, the complexity of the visit, patient preferences, or care received outside the system,” Graetz said.
As for the influenza vaccine, Graetz said patients need to be physically present: “Patients seen mostly by telehealth will have fewer opportunities to receive any preventive care that can only be delivered in person.”
Graetz said the study is timely given ongoing debates over COVID-19 pandemic-era telehealth flexibilities.
“The findings suggest that telehealth can function well as part of a hybrid primary care model,” she said, “but health systems still need to ensure that preventive services, chronic disease management, and follow-up care are not lost in the shift to virtual care.”
VHA Primary Care Analytics Team supported the study with funding from the VHA Office of Primary Care. Staloff has no disclosures. One coauthor disclosed a relationship with the US Department of Veterans Affairs.
Graetz disclosed relationships the Donaghue Foundation, Pfizer, PRIME Education, and the National Institutes of Health.
Quality measures for primary care in the US Department of Veterans Affairs (VA) remained stable when telehealth was mixed with in-person visits, but influenza vaccination fell among patients who relied on online visits the most, a retrospective cohort study finds.
Analysis of the medical records for 744,599 veterans from federal fiscal years 2022 and 2023 revealed that patients aged 19-65 years who relied on telehealth for at least half of their primary care visits were less likely to receive an influenza vaccine (37.9%) compared with those seen only in person (50.0%, P < .001). The study was lead by researchers at VA Puget Sound and published in JAMA Network Open.
There was also an influenza vaccination gap in patients aged ≥ 66 years: 62.8% in patients who received some care via telehealth telehealth vs 71.5% seen only in person, respectively (P < .001).
“Our study showed that primary care quality at the VA is quite high,” Jonathan Staloff, MD, MSc, a family medicine physician with VA Puget Sound told Federal Practitioner. “And we found that for almost all quality measures, having a low proportion of care via telehealth was associated with the same quality as in-person care.”
As Staloff explained, “telehealth in primary care, as well as in general, has emerged as an additional means of preserving access to care for veterans. Evidence suggests that veterans have a high degree of satisfaction with telehealth but it’s mixed as it relates to quality outcome differences between those who receive any via telehealth vs none.”
For the study, Staloff said, “we wanted to see if there was a dose-response relationship between telehealth utilization and care quality and if certain hybrid models could help optimize quality of care. To our knowledge, this study was the first national evaluation to investigate primary care telehealth and care quality in this way.”
Reassuring Findings About Low Telehealth Use
For the study, researchers tracked a national sample of patient data from the Veterans Health Administration (VHA) Support Service Center Capital Assets Databases, Primary Care Management Module, and VHA Corporate Data Warehouse (mean age, 65 years; 86% male; 63% White, 22% Black, 10% Hispanic).
The study defined categories of primary-care telehealth use as no telehealth, low telehealth (> 0.0% to < 28.6%), intermediate telehealth (28.6% to < 50.0%), and high telehealth (> 50.0%).
Highest Telehealth Use Raises Red Flags
The differences in influenza vaccine rates between the no-telehealth and high-telehealth groups held up in an adjusted analysis.
The study found small but statistically significant worsening of several quality measures in the high-telehealth use vs no-telehealth use cohorts: hypertension control, statin therapy and adherence, and annual screening for depression, alcohol use, and tobacco use.
The study cites limitations such as reliance on patients with ≥ 3 or more evaluation-and- management visits and lack of information about influenza vaccines delivered outside the VA.
In a statement, VA Telehealth Services said it is “encouraged” the study demonstrates “equivalence in many clinical measures among veterans using telehealth. This study reinforces the potential of telehealth to provide high-quality health care to veterans.”
The organization added that it’s “committed to better understanding potential gaps highlighted in this study,” and “it is critical that research databases capture care rendered outside VA … and whether care was offered during a telehealth visit.”
Batching In-Person Services May Be Helpful
As for messages from the study for clinicians, Staloff said there are some preventive care measures that may be more difficult to deliver through telehealth.
“Clinicians should consider batching these in-person services for patients that have a high reliance on telehealth when they have an opportunity to see these patients in-person,” Staloff said. “Health systems may need new workflows to optimize hybrid care, particularly for those that receive most of their care via telehealth.”
Outside Perspective: ‘Access is Not the Same as Quality’
After reviewing the study findings, Ilana Graetz, PhD, a professor who studies health policy at the Emory University Rollins School of Public Health, praised the research design and said the results overall are “more reassuring than alarming.” However, she did caution that there could potentially be ways these patients differ that could not be categorized by the data.
“Patients with higher telehealth use may differ from those with lower telehealth use in important ways not fully captured in the data — barriers to in-person care, the complexity of the visit, patient preferences, or care received outside the system,” Graetz said.
As for the influenza vaccine, Graetz said patients need to be physically present: “Patients seen mostly by telehealth will have fewer opportunities to receive any preventive care that can only be delivered in person.”
Graetz said the study is timely given ongoing debates over COVID-19 pandemic-era telehealth flexibilities.
“The findings suggest that telehealth can function well as part of a hybrid primary care model,” she said, “but health systems still need to ensure that preventive services, chronic disease management, and follow-up care are not lost in the shift to virtual care.”
VHA Primary Care Analytics Team supported the study with funding from the VHA Office of Primary Care. Staloff has no disclosures. One coauthor disclosed a relationship with the US Department of Veterans Affairs.
Graetz disclosed relationships the Donaghue Foundation, Pfizer, PRIME Education, and the National Institutes of Health.
Quality measures for primary care in the US Department of Veterans Affairs (VA) remained stable when telehealth was mixed with in-person visits, but influenza vaccination fell among patients who relied on online visits the most, a retrospective cohort study finds.
Analysis of the medical records for 744,599 veterans from federal fiscal years 2022 and 2023 revealed that patients aged 19-65 years who relied on telehealth for at least half of their primary care visits were less likely to receive an influenza vaccine (37.9%) compared with those seen only in person (50.0%, P < .001). The study was lead by researchers at VA Puget Sound and published in JAMA Network Open.
There was also an influenza vaccination gap in patients aged ≥ 66 years: 62.8% in patients who received some care via telehealth telehealth vs 71.5% seen only in person, respectively (P < .001).
“Our study showed that primary care quality at the VA is quite high,” Jonathan Staloff, MD, MSc, a family medicine physician with VA Puget Sound told Federal Practitioner. “And we found that for almost all quality measures, having a low proportion of care via telehealth was associated with the same quality as in-person care.”
As Staloff explained, “telehealth in primary care, as well as in general, has emerged as an additional means of preserving access to care for veterans. Evidence suggests that veterans have a high degree of satisfaction with telehealth but it’s mixed as it relates to quality outcome differences between those who receive any via telehealth vs none.”
For the study, Staloff said, “we wanted to see if there was a dose-response relationship between telehealth utilization and care quality and if certain hybrid models could help optimize quality of care. To our knowledge, this study was the first national evaluation to investigate primary care telehealth and care quality in this way.”
Reassuring Findings About Low Telehealth Use
For the study, researchers tracked a national sample of patient data from the Veterans Health Administration (VHA) Support Service Center Capital Assets Databases, Primary Care Management Module, and VHA Corporate Data Warehouse (mean age, 65 years; 86% male; 63% White, 22% Black, 10% Hispanic).
The study defined categories of primary-care telehealth use as no telehealth, low telehealth (> 0.0% to < 28.6%), intermediate telehealth (28.6% to < 50.0%), and high telehealth (> 50.0%).
Highest Telehealth Use Raises Red Flags
The differences in influenza vaccine rates between the no-telehealth and high-telehealth groups held up in an adjusted analysis.
The study found small but statistically significant worsening of several quality measures in the high-telehealth use vs no-telehealth use cohorts: hypertension control, statin therapy and adherence, and annual screening for depression, alcohol use, and tobacco use.
The study cites limitations such as reliance on patients with ≥ 3 or more evaluation-and- management visits and lack of information about influenza vaccines delivered outside the VA.
In a statement, VA Telehealth Services said it is “encouraged” the study demonstrates “equivalence in many clinical measures among veterans using telehealth. This study reinforces the potential of telehealth to provide high-quality health care to veterans.”
The organization added that it’s “committed to better understanding potential gaps highlighted in this study,” and “it is critical that research databases capture care rendered outside VA … and whether care was offered during a telehealth visit.”
Batching In-Person Services May Be Helpful
As for messages from the study for clinicians, Staloff said there are some preventive care measures that may be more difficult to deliver through telehealth.
“Clinicians should consider batching these in-person services for patients that have a high reliance on telehealth when they have an opportunity to see these patients in-person,” Staloff said. “Health systems may need new workflows to optimize hybrid care, particularly for those that receive most of their care via telehealth.”
Outside Perspective: ‘Access is Not the Same as Quality’
After reviewing the study findings, Ilana Graetz, PhD, a professor who studies health policy at the Emory University Rollins School of Public Health, praised the research design and said the results overall are “more reassuring than alarming.” However, she did caution that there could potentially be ways these patients differ that could not be categorized by the data.
“Patients with higher telehealth use may differ from those with lower telehealth use in important ways not fully captured in the data — barriers to in-person care, the complexity of the visit, patient preferences, or care received outside the system,” Graetz said.
As for the influenza vaccine, Graetz said patients need to be physically present: “Patients seen mostly by telehealth will have fewer opportunities to receive any preventive care that can only be delivered in person.”
Graetz said the study is timely given ongoing debates over COVID-19 pandemic-era telehealth flexibilities.
“The findings suggest that telehealth can function well as part of a hybrid primary care model,” she said, “but health systems still need to ensure that preventive services, chronic disease management, and follow-up care are not lost in the shift to virtual care.”
VHA Primary Care Analytics Team supported the study with funding from the VHA Office of Primary Care. Staloff has no disclosures. One coauthor disclosed a relationship with the US Department of Veterans Affairs.
Graetz disclosed relationships the Donaghue Foundation, Pfizer, PRIME Education, and the National Institutes of Health.